7 SEO Insights You Can Learn by Mining Your Help Desk via @drumming

Your help desk is a treasure trove of customer insights that your marketing, sales, and customer service teams can all learn from. Depending on the size of your business and the sophistication of your customer, you likely have a collection of tools to allow customers to: Submit support tickets, search your knowledge base (support articles).…

Google: Disallowed URLs Do Not Affect Crawl Budget via @MattGSouthern

Google’s Gary Illyes updated his original writeup on crawl budget with clarification about disallowed URLs. The document now includes the following information: “Q: Do URLs I disallowed through robots.txt affect my crawl budget in any way? A: No, disallowed URLs do not affect the crawl budget.” The question refers to the “User-agent: * Disallow: /”…

SEO Basics for SaaS Companies via @TaylorDanRW

As technologies and consumer needs advance and new players constantly enter the game, SaaS companies providing FaaS or cloud functions supporting business infrastructures are facing a more competitive market. SEO is among the plenty of important marketing channels for modern-day businesses. It is essential in helping users discover new solutions to their existing problems. This…

Facebook Changes Reach of Comments in News Feed via @martinibuster

ADVERTISEMENT Facebook announced a change to it’s algorithms that will affect the reach of comments on a post. Comments that have specific quality signals will  be highly ranked. Low quality comment practices may result in less reach. Comment Ranking in News Feeds Facebook noted that not only are posts ranked in news feeds but comments…

Google: We Don’t Evaluate a Site’s Authority via @MattGSouthern

Google doesn’t specifically measure the authority of a website, according to webmaster trends analyst John Mueller. This was stated in the most recent Google Webmaster Central hangout when Mueller was asked how a site can increase its authority. The webmaster who asked the question says their site lost a significant amount of organic traffic following…